Privacy Policy

Visiting this website does not imply that the user is obliged to provide any information. In the event that the user provides any personal information, the data collected on this website will be treated fairly and lawfully subject at all times to the principles and rights contained in Regulation (EU) 2016/679 of 27 April, General Data Protection (RGPD) and other applicable regulations.
In compliance with the provisions of Article 13 of the GDPR we inform you of the following:

Responsible

PICO-TEX S.L. (hereinafter, PICO-TEX)
C/ SANTIAGO PAYA, POLIGONO SUD, PARCELA IZ.
Contact telephone number: 966 540 351

What do we do with your data?

  • New Customer” section
    The main purpose of such treatment is the management of registered users on our website, as well as sending advertising relating to products and services marketed by PICO-TEX or for sending advertising, discounts and promotions for products and services of other entities.
PICO-TEX ensures the confidentiality of the data provided and guarantees that, in no case, will be transferred for any other use without prior and express consent of our users. We will only ask for those data necessary for the provision of the required service and will only be used for this purpose.
  • Checkout” section
    The main purpose of such treatment is to maintain the contractual relationship with our customers, facilitate the processing of orders, statistical studies, as well as sending advertising relating to products and services marketed by PICO-TEX or for sending advertising, discounts and promotions of products and services of other entities.
  • Marketing Actions.
    PICO-TEX may use such data to inform about future promotions, offers and other commercial actions in cases where you are already a customer or if you are not, when you have provided us with your consent in the corresponding section.
  • Section “PICO-TEX Contact Form”.
    We will collect data in order to manage the PICO-TEX customer service center and the contact with the customer via e-mail or telephone in order to be able to attend their request.
  • Section “RMA Form”.
    The main purpose of this treatment is the management of the RMA (Use of your product warranty).
Your data may be communicated to manufacturers in the event of faulty or defective products.
  • Information collected for web improvements
    To improve our services and on-line shopping we are analyzing the PICO-TEX portal and the correct navigation of the user. This information will be confidential and will only be used to improve the security and operation of our online store and for statistical purposes.

Legal basis for processing

For registration, purchase and warranty management we will base the processing of data on the execution of the purchase contract or within the framework of the pre-contractual relationship.
For the sending of commercial information we will base the processing on your consent, although if you are already a customer we may send you information about similar products, always providing you with a simple and free means to unsubscribe.
The consent given here by the Holder for the communication of data to third parties can be revoked at any time, without retroactive effect.

Addressees

On the occasion of the purchase your data may be communicated to the following recipients:

  • Bank entities for payment of purchases by credit card.
  • To the Office of Consumers and Users in case of any complaint.
  • To manufacturers, technical services and/or wholesalers in the case of warranties or repairs. To those transport companies that may be in charge of sending the corresponding orders to customers. These recipients may be located inside or outside the Spanish territory, depending on the product and/or service purchased.
  • In the legally established cases, as in the case of the Security Forces and Corps.
  • To public administrations to whom we are required to provide information in order to comply with our legal obligations.

For sending newsletters or newsletters is possible that we use the tool Mautic, an Open Source tool that you can find at the url: Open Source Marketing Automation – Mautic Community The use of Mautic is not a transfer of data, but the data will only be used by this platform solely and exclusively to send newsletters and always with your consent.

PICO-TEX ensures the confidentiality of the data provided and guarantees that, in no case, will be transferred for any other use without prior express consent of our customers. We will only ask you for the data necessary to provide the required service and will only be used for this purpose.

Rights of interested parties

The interested party has the following rights:

  • You may request information about the personal data stored concerning you (access).
  • You may request that inaccuracies in your personal data be corrected (rectification).
  • You may request the deletion or limitation of the processing of your personal data and (deletion and limitation)
  • You may also request that your personal data be made available to you in a structured, standard, machine-readable format (portability).

To do so, you must submit a written request, attaching a copy of your ID card or another identification document, to the address C/ SANTIAGO PAYA, POLIGONO SUD, PARCELA IZ. You may also contact us through our form or by email at rgpd@picotex.com. PICO-TEX.

The data subject also has the right to file a complaint with the data protection authorities (Spanish Data Protection Agency). However, we invite you to contact us to solve any question related to the data.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) for any matters related to your personal data. You can contact them at rgpd@picotex.com.

Data quality

Users must guarantee the truthfulness, accuracy, authenticity and validity of the personal data collected from them.

Protection of minors

We do not collect personal data from minors. It is the responsibility of the parent/legal guardian to ensure the privacy of minors, making every effort to ensure that they have authorized the collection and use of the minor’s personal data.

Social Networking

Through our website, you can access the social media platforms Facebook, Twitter, or YouTube, which are openly accessible to all users. These are websites where users can register and follow us free of charge. On these social networks, users can stay informed about our activities and opinions, and access photos and videos. Users of these platforms should be aware that these spaces are independent from the website https://picotex.es and are open, meaning visible to all users. The privacy policies that apply to this content are those established by Facebook, Twitter, or YouTube. PICO-TEX is not the owner of these social networks.

Updated: August 04, 2021